FAQs

How long does shipping take?

Standard processing takes 1-3 business days. Enjoy Free Shipping on your orders, with an estimated delivery time of 4-6 business days.

How can I track my order?

Once your order ships, you will receive a confirmation email with a live tracking number.

What is your return policy?

We stand by our gear. If you receive a defective or incorrect item, please contact us within 30 days for a full refund or exchange. Custom/sterile medical items may have return restrictions.

Are your medical products certified?

Yes, our mission-critical trauma supplies are sourced strictly to meet rigorous industry standards, ensuring peak performance when it matters most.

What happens if an item is out of stock?

For back-ordered tactical gear, we will notify you immediately with an estimated restock date. You can choose to wait or receive a full refund.

Do you accept bulk orders from agencies or departments?

Absolutely. We currently support hundreds of police departments, fire stations, and emergency responders. Please email support@flaresyn.com for a custom quote and volume pricing.